배송 정책

지역

연속 미국 (알래스카, 하와이, 푸에르토 리코, 무장 태평양 및 미국 해외 영토로 배달되지 않습니다.)

유럽 (독일, 이탈리아, 프랑스, 스페인, 벨기에, 폴란드, 네덜란드, 스웨덴)

호주

* PO BOX 주소는 물류 채널 제한으로 인해 배송되지 않을 수 있습니다. 거리 및 아파트 번호를 포함한 특정 주소를 입력하십시오.주문할 때 가능한 한 빨리 배달을 준비 할 수 있습니다.

* 구매 한 제품 사양이 해당 국가에서 일반적인 사양이 아닌 경우추가 배송비 $50비용이 청구됩니다 (예를 들어, 미국에 있지만 유럽 사양이있는 제품을 구매하는 경우 다른 국가의 인벤토리에 전화해야합니다)

배송 시간 및 요금

* 그것은 걸립니다8-15출하 할 부속품을 위한 영업일.

* 예상 도착 시간은 이내 입니다8고객의 주문의 영업일.

* 휴일과 같은 성수기에는블랙 프라이데이와 사이버 먼데이, 최대 허용하십시오5파견을 위한 영업일.

* 선주문은 제품 페이지에 표시된 예상 배달 시간에 따라 달라질 수 있습니다.

국가

미국

유럽

호주

배송 시간

2-5 영업일

3-6영업일

7-15영업일

표준 배송

무료

무료

$50

신속한 배송

$15

$15

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SHIPPING QUESTIONS

We ship from warehouses located the United States, Germany, China

*Please note that if you order multiple items, they may be shipped separately as they are likely stored in different warehouses.

It will usually take 5-15 business days for all orders to arrive. Typically, it takes 2-5 business days to dispatch an order from the warehouse. Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location.

Please contact our customer service at the email address support@oneisall.com as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.

If your package is lost, please confirm with the logistics provider and then contact us directly.

Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you.

If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill.

We will then file a claim with the logistics provider and arrange a replacement or refund for you.

Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.

Yes, you can scan the QR code on the product packaging to watch the operation video, or click our official youtube to watch more videos

ORDER TRACKING

You can go to the Track Order Page and enter your Order Number or Tracking Number to check.

After your order has been shipped, you will receive an Order Tracking Number via email or text message.

You can use this number to track the status of your shipment.

If you have not received within 5 business days, please feel free to contact us at support@oneisall.com, and we will respond as soon as possible.

If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay.

If you are still unable to check the specific logistics information after 3 business days, please contact us at support@oneisall.com.

If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item.

Alternatively, feel free to reach out to our customer service team for feedback and assistance.