Refund Policy

If you are unhappy with your purchase, as long as you contact us within 60 days from the receipt of the item, we will process your return/exchange request. Any request after 60 days will not be honored. Please make sure to contact us by email (support@oneisall.com) at first.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • Items must be returned within 60 days after you receive them.
  • All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

  • On sale items or gift cards are non-refundable.
  • Damage/Lost caused by customers is non-refundable.

Returns of New and Unused Items Outside the 60-Day Window:

If you wish to make a return outside of the 60-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.

General Return Process

  • Initiate a return: Please email us at support@oneisall.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  • Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
  • Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Refusal to ship - flat fee

If you cancel your order after shipment, or refuse delivery of your order, we will not charge you anything either. If you refuse delivery, we will treat it as a free return if your order is shipped back to us.

Returns of used items

Any item returned in used condition can be returned within 60 days of purchase, free of charge.

All accessories cannot be returned or altered once received.

Return Charge

wIf the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;

wIf the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

 

Restocking fee

wNo restocking fee to be charged to the consumers for the return of a product.

Refunds

wOnce your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.

wIf you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@oneisall.com

Please Note: we do not refund our original shipping cost.

 

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

Phone: +86 17724610107

Email: support@oneisall.com

Address: Building 605, Block 25, Xiangnan 4, Zhangkeng Community, Minzhi Street, Longhua District, Shenzhen