Return & Refund Policy
30-Day Money Back Guarantee
- Returns must include original packaging, accessories, user manual, quick start guide, etc.
- For non-quality related warranty claims, the buyer is responsible for shipping costs, and we refund the paid price of the product.
- Refund requests for non-quality issues cannot be processed for items beyond the 30-day window.
*Please note: For a quick resolution, if you need to return the product within 30 days of delivery, please contact our customer service at support@oneisall.com.
Claim Your Warranty Easily
- Ensure your product is within the 2-year warranty period.
- Have proof of purchase (order number or order screenshot) ready.
- Keep the product in original condition and do not dispose of it before confirming the solution with customer service.
- Contact our customer support team at support@oneisall.com and follow the instructions provided by our customer support team to file a warranty claim or return the product.
- Our 2-year warranty policy also covers purchases made on Amazon, TikTok, and Temu. Simply provide proof of purchase to enjoy hassle-free coverage.
Warranty Benefits
During the warranty period, ONEISALL will provide one of the following solutions:
- A full or partial refund based on the situation.
- Repair any defects in material or workmanship.
- Replace the product with another of equal value.
Warranty Benefits for Retail Items
- For ONEISALL products purchased from authorized retailers listed on our official website, if a performance failure occurs during the warranty period under proper use, you can contact ONEISALL customer support for warranty service.
- For refunds or returns, please contact the retailer from whom the item was purchased.
*Special Note
ONEISALL reserves the right to determine if the product is defective. Please get return authurization from our customer service before returning the item(s), or we cannot process your return request.
