配送ポリシー
エリア
隣接する米国 (アラスカ、ハワイ、プエルトリコ、軍隊太平洋、および米国海外領土への配達はありません。)
ヨーロッパ (ドイツ、イタリア、フランス、スペイン、ベルギー、ポーランド、オランダ、スウェーデン)
オーストラリア
ヒント
※ PO BOXアドレスは物流チャネルの制限により発送できない場合があります。 通りとアパート番号を含む特定の住所を入力してください私たちができるだけ早くあなたのために配達を手配できるように注文するとき。
* 購入した製品仕様があなたの国で一般的な仕様ではない場合、追加料金 $50請求されます (たとえば、米国にいるがヨーロッパ仕様の製品を購入した場合、他の国から在庫を呼び出す必要があります)
配送時間 & 料金
* それはかかります8-15出荷されるべき付属品のためのビジネス日。
* 推定到着時間は内にあります8お客様のご注文の営業日。
* 休日のようなピーク時には、ブラックフライデーとサイバーマンデー、まで許可してください5発送のための営業日.
* 事前注文は、商品ページに表示される配送予定時刻に応じて行われます。
|
国 |
アメリカ |
ヨーロッパ |
オーストラリア |
|
配送時間 |
2-5営業日 |
3-6営業日 |
7-15営業日 |
|
標準配送 |
無料 |
無料 |
$50 |
|
迅速な配送 |
$15 |
$15 |
- |
Where do you ship from?
We ship from warehouses located the United States, Germany, China
*Please note that if you order multiple items, they may be shipped separately as they are likely stored in different warehouses.
How long will it take for my items to arrive?
It will usually take 5-15 business days for all orders to arrive. Typically, it takes 2-5 business days to dispatch an order from the warehouse. Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location.
What should I do if I filled in my address incorrectly?
Please contact our customer service at the email address support@oneisall.com as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.
What should I do if the package is lost or damaged during transportation?
If your package is lost, please confirm with the logistics provider and then contact us directly.
Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you.
If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill.
We will then file a claim with the logistics provider and arrange a replacement or refund for you.
Will my order be shipped in multiple packages?
Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.
Is there a detailed product operation video to watch?
Yes, you can scan the QR code on the product packaging to watch the operation video, or click our official youtube to watch more videos
How can I check the logistics information of my order?
You can go to the Track Order Page and enter your Order Number or Tracking Number to check.
How do I know my tracking number? What if I can't find my tracking number?
After your order has been shipped, you will receive an Order Tracking Number via email or text message.
You can use this number to track the status of your shipment.
If you have not received within 5 business days, please feel free to contact us at support@oneisall.com, and we will respond as soon as possible.
What if I can't find the logistics information?
If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay.
If you are still unable to check the specific logistics information after 3 business days, please contact us at support@oneisall.com.
My item has been in transit for a long time. What should I do?
If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item.
Alternatively, feel free to reach out to our customer service team for feedback and assistance.