Shipping Policy

Delivery Availability

  • United States: All regions exclude remote areas including Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Force Pacific, and U.S. Overseas Territories.

  • Europe: Germany, Italy, France, Spain, Belgium, Poland, Netherlands, Sweden.

  • Australia: All regions in Australia

Shipping Time & Fee

  • Estimated delivery time: It takes up to 8 business days to deliver your order since the time it was created. Accessories may take an additional week as they might be shipped from our warehouses outside the US.

  • Estimated delivery time during peak periods: During holidays like Black Friday, Cyber Monday, and New Year, allow up to 5 additional business days for dispatch.

  • Estimated delivery time of pre-orders: Delivery times are as indicated on the pre-sale product page.

配送ポリシー

エリア

隣接する米国 (アラスカ、ハワイ、プエルトリコ、軍隊太平洋、および米国海外領土への配達はありません。)

ヨーロッパ (ドイツ、イタリア、フランス、スペイン、ベルギー、ポーランド、オランダ、スウェーデン)

オーストラリア

ヒント

※ PO BOXアドレスは物流チャネルの制限により発送できない場合があります。 通りとアパート番号を含む特定の住所を入力してください私たちができるだけ早くあなたのために配達を手配できるように注文するとき。

* 購入した製品仕様があなたの国で一般的な仕様ではない場合、追加料金 $50請求されます (たとえば、米国にいるがヨーロッパ仕様の製品を購入した場合、他の国から在庫を呼び出す必要があります)

配送時間 & 料金

* それはかかります8-15出荷されるべき付属品のためのビジネス日。

* 推定到着時間は内にあります8お客様のご注文の営業日。

* 休日のようなピーク時には、ブラックフライデーとサイバーマンデー、まで許可してください5発送のための営業日.

* 事前注文は、商品ページに表示される配送予定時刻に応じて行われます。

アメリカ

ヨーロッパ

オーストラリア

配送時間

2-5営業日

3-6営業日

7-15営業日

標準配送

無料

無料

$50

迅速な配送

$15

$15

-

Note

1. Delivery to PO Boxes may fail due to logistics restrictions. Please provide a specific address or use an alternative address with specific street and apartment number for prompt delivery.

2. Non-Standard Specifications: An additional $50 shipping fee will be chaarged if you purchase a product with specifications not common in your country (e.g., buying a European-spec product in the United States).

Shipping Questions

We ship from warehouses located the United States, Germany, China

*Please note that if you order multiple items, they may be shipped separately as they are likely stored in different warehouses.

It will usually take 5-15 business days for all orders to arrive. Typically, it takes 2-5 business days to dispatch an order from the warehouse. Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location.

Please contact our customer service at the email address support@oneisall.com as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.

If your package is lost, please confirm with the logistics provider and then contact us directly.

Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you.

If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill.

We will then file a claim with the logistics provider and arrange a replacement or refund for you.

Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.

Yes, you can scan the QR code on the product packaging to watch the operation video, or click our official youtube to watch more videos

Order Tracking

You can go to the Track Order Page and enter your Order Number or Tracking Number to check.

After your order has been shipped, you will receive an Order Tracking Number via email or text message.

You can use this number to track the status of your shipment.

If you have not received within 5 business days, please feel free to contact us at support@oneisall.com, and we will respond as soon as possible.

If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay.

If you are still unable to check the specific logistics information after 3 business days, please contact us at support@oneisall.com.

If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item.

Alternatively, feel free to reach out to our customer service team for feedback and assistance.