Privacy Policy

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information communicated between you and our website is secured.
- We will not use the collection of users’ personal information as the main purpose.
- We do not rent or sell this information to any third-party.
- Without your consent, we will not use your personal information or pictures for advertising.

OUR COMMITMENT TO YOU
This Privacy Policy sets out how Oneisall Inc. and its affiliated companies within the oneisall lnc. (“Oneisall”, “we”, “our” or “us”) collect, use, disclose, process and protect any information that you give us when you use our products and services located at oneisall.com. Should we ask you to provide certain information by which you can be identified when using Oneisall products and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.

The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Oneisall.
In this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Oneisall has access about that individual. Such personal information may include but not limit to the information you provide to us or upload, the information specific to you that may be assigned by us, log information.

By using Oneisall products and services or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation (e. g. General Data Protection Regulation in Europe Union), we will specifically seek prior explicit consent to the particular processing (e. g. automated individual decision-making) of special categories of personal data. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact hello@oneisall.com to address your specific concerns. We will be happy to address them directly.

If you have questions or concerns regarding our Privacy Policy or practices, please contact us at hello@oneisall.com.

WHAT INFORMATION IS COLLECTED AND HOW CAN WE USE IT?
TYPES OF INFORMATION COLLECTED
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.
We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):
Log information: information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, crash information.
We may also collect other types of information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified.

HOW THE PERSONAL INFORMATION CAN BE USED
Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.

We may use your personal information for the following purposes:

Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites.
Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.
Analyzing and developing statistical information on use of our products and services to better improve our products and services.
Storing and maintaining information about you for our business operations or legal obligations.
Here are more details on how we use your information (which may include personal information):

Sending notices. From time to time, we may use your Email to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

WITH WHOM WE SHARE YOUR INFORMATION
We do not sell any personal information to third parties.
We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.
Disclosure may be made to Third Party Service Providers and affiliated companies listed in this section below. In each case described in this section, you can be assured that Oneisall will only share your personal information in accordance with your consent. Your consent to Roborock will engage sub-processors for the processing of your personal information. You should know that when Oneisall shares your personal information with a Third Party Service Provider under any circumstance described in this section, Oneisall will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. Oneisall will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.

SHARING WITH OUR GROUP AND THIRD PARTY SERVICE PROVIDERS
From time to time, in order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from time to time to other Oneisall affiliated companies (in communications, social media, technology or cloud businesses), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on behalf of Oneisall, [related corporations, and/or other third parties] (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal information on Oneisall’s behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at hello@oneisall.com.

SHARING WITH OTHERS
Oneisall may disclose your personal information without further consent when required under applicable law.



INFORMATION NOT REQUIRING CONSENT
We may share anonymized information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, we may share them trends about the general use of our services, such as the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.
For the avoidance of doubt, Oneisall may collect, use or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under local data protection laws.
SECURITY SAFEGUARDS
Roborock’S SECURITY MEASURES
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect and on Oneisall websites. We will use all reasonable efforts to safeguard your personal information.
All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.
We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.

WHAT YOU CAN DO

You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you log in as a Oneisall Account user on Oneisall websites, particularly on somebody else's computer or on public Internet terminals, you should always log out at the end of your session.
Oneisall cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
Your assistance will help us protect the privacy of your personal information.
RETENTION POLICY
Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by Oneisall even if the further processing is incompatible with original purposes.

YOU HAVE CONTROL OVER YOUR PERSONAL INFORMATION
CONTROLLING SETTINGS
Oneisall recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways Oneisall makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:
Log in and out of the Oneisall Account;
If you have previously agreed to us using your personal information for the above mentioned purposes, you may change your mind at any time by writing or emailing us at hello@oneisall.com.
ACCESS, UPDATE, CORRECT, ERASE OR RESTRICT PROCESSING YOUR PERSONAL INFORMATION
You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.
A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra requests of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.
If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: hello@oneisall.com.
For details relating to the personal information in your Oneisall Account, you may also access and change them by logging into your account on your device.

WITHDRAWAL OF CONSENT
You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.
Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy Oneisall’s products and services.
TRANSFER OF PERSONAL INFORMATION OUTSIDE OF YOUR JURISDICTION
To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, technology and cloud businesses) or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by Oneisall for this transfer of your personal information.

MISCELLANEOUS
MINORS
We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
Oneisall does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided Oneisall with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable Oneisall
ORDER OF PRECEDENCE
If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such Privacy Policy shall prevail.

UPDATES TO THE PRIVACY POLICY
We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the Oneisall websites, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites,will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.

DO I HAVE TO AGREE TO ANY THIRD PARTY TERMS AND CONDITIONS?
Our Privacy Policy does not apply to products and services offered by a third party. Oneisall products and services may include third parties’ products, services and links to third parties’ websites. When you use such products or services, they may collect your information too. For this reason, we strongly suggest that you read the third party’s privacy policy as you have taken time to read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.



Contact Us
If you have any comments or questions about this privacy policy, or about Oneisall's collection, use or disclosure of your personal information, please contact our Data Protection Officer at the address below, quoting "Privacy Policy".
Shenzhen North Hemisphere Network Technology Co.
605 Kean Building, Minzhi Street
Longhua District
Shenzhen, China

Email: hello@oneisall.com

Thank you for taking the time to learn about our privacy policy!