Ease S1 Pro Self-Cleaning Litter Box

Ease S1 Pro Self-Cleaning Litter Box

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FAQs

The device is currently equipped with a small-hole filter, which works best with clumping clay litter (such as bentonite litter).

To help confirm compatibility, could you please let us know what type of cat litter you’re using? You can also share a photo or product link with us, and we’ll be happy to check it for you.

Step 1: On the app's main page, select your litter box device.


Step 2: Tap the "Settings" icon in the top-right corner.


Step 3: Press the "Copy" button next to the Virtual ID.


The app provides both in-app status updates and push notifications to keep you informed about your device:

1. In-App Status (Home Page):

Cleaning paused (triggered by radar/motion detection)

Weight increase detected (when the scale is triggered)

Waste bin status

2. Push Notifications (App Alerts):
You may receive alerts for the following situations:

Waste bin is full

Waste bin is not properly installed

Low litter level

Infrared safety sensor is blocked

Main motor is blocked or jammed

Currently, this feature is not available in the app. We truly appreciate your suggestion! Our app is continuously being improved, and this feature may be added in future updates.


No.

-During cleaning, if the waste bin is full, the machine will return to the “level smoothing” position and stop working.

-This design prevents excess waste from piling up, making the litter box messy or stuck.

-It also serves as a clear reminder to empty the waste bin promptly for better hygiene and proper operation.

Yes! The litter box is fully automatic on its own.


1.It will detect when your cat finishes using the litter box and automatically start cleaning 5 minutes after your cat leaves.


2.Connecting the app is optional. With the app, you can:
-Remotely trigger cleaning and smoothing functions.
-Track your cat’s litter box usage and related records.

Yes, this is by design.

-The right side Drive Box has a built-in motor.

-The left side Drive Box only has gears and moves when driven.

-When the right Drive Box is installed on the litter box and powered on, it rotates and drives the left Drive Box together.

-This mechanism provides the driving force needed for the litter box rotation.


Don’t worry — it’s normal for some cats to need time to adjust. You can try the following steps:

1.Start without powering on
When first introducing the automatic litter box, we recommend keeping it turned off and using it as a regular litter box for a few days. This helps your cat feel safe and familiar.

2.Keep a familiar scent
Add a small amount of used litter from the old litter box into the new one, or mix the old and new litter together.
Note: Changing the type of litter may also affect your cat’s willingness to use it.

3.Place it in a familiar location
Position the new litter box where the old one was, or move it gradually (a little each day) so your cat can adjust comfortably.

4.Use a transition period (two litter boxes)
Do not remove the old litter box immediately.
Keep both the old and new litter boxes available, and once your cat starts using the new one occasionally, you can slowly phase out the old one.
(Some cats may need 1–2 weeks or longer to adapt.)

5.Improve accessibility if needed
If the entrance feels too high, consider adding a step or ramp accessory to make it easier for your cat to enter.

💡 Tip:
Some cats may take 1–2 weeks (or more) to fully adjust. Please be patient and give them time to get comfortable.


Possible Causes:

1.Insufficient litter: If the amount of litter is too low, it may not form proper clumps, causing waste to stick to the bottom.

(App version) When the litter level is below approximately 1500 ml, the app will display a “Low litter” reminder.

2.Usage habits: If your cat uses the edges and does not cover the waste with litter, it may also lead to sticking.

Suggested Solution:

-Please refill the litter in time and maintain around 5L of litter for optimal performance;

-If sticking has already occurred, you can remove the bottom soft mat for cleaning. The mat is detachable and reusable.


Please follow the steps below to safely disassemble and clean the Ease S1 automatic litter box:
Step-by-Step Cleaning Guide

1. Remove the stainless steel litter guard

Lift the handle upward.

Take the litter guard out from the side.

Rinse it with water or clean it using a soft brush.

2. Remove the waste bin

Pull out the waste bin from the “pull” position on the base.

Tie up the trash bag and dispose of the waste properly.
Note: To prevent bacteria or maggots, it is recommended to clean the waste bin every 3–5 days.

3. Remove the litter box

Press the orange locking buttons on both sides at the same time.

Lift the litter box upward to remove it.

4. Remove the left and right drive boxes

Press the buttons on both drive boxes and pull them outward to remove them.

Do not rinse the drive boxes with water.

If dirty, wipe the surface with a damp cloth or wet wipes.

5. Disassemble and clean the litter box parts

Separate the upper cover, lower cover, and Soft rubber mat.

Empty any remaining cat litter.

Rinse with water or clean using a soft brush.

6. Clean the base

Do not rinse the base with water.

If dirty, wipe it with a damp cloth or wet wipes.

7. Clean the drive boxes (left and right)

Do not rinse with water.

Wipe the surfaces gently with a damp cloth or wet wipes.


Safety Notes:

Always unplug the power adapter before cleaning.

Make sure all parts are completely dry before reassembly and powering on.


Please follow the steps below to assemble the Ease S1 automatic litter box:
Step-by-Step Assembly Guide

1. Install the support feet
Align the holes and grooves, then install all 4 support feet securely.

2. Attach the trash bag to the waste bin
Use the Oneisall trash bag and fit it over the four corners of the waste bin.
Make sure the bag is flat and properly positioned.

3. Install the waste bin

Align the arrow on the waste bin with the arrow on the base.

Slide the bin into the base along the side guide rails.

The waste bin can be installed on either the left or right side, depending on your space.

4. Install the top cover
Align the triangle mark on the cover with the triangle mark on the Soft rubber mat, then press it down firmly.

5. Install the left and right drive boxes

Match L and R on the drive boxes with L and R on the litter box.

Align the grooves and press inward until you hear a “click”, indicating proper installation.

6. Install the litter box onto the base
Align the slots on both sides of the base and place the litter box in position.
Make sure the litter box entrance aligns with the button panel on the base.

7. Install the litter guard

Insert the litter guard sideways into the slot.

Press it down firmly until it is fully seated.

8. Connect the power adapter
Plug in the adapter and power on the device.

9. Add cat litter and level it
Add an appropriate amount of litter below the MAX line.
Press the “Level” button to evenly spread the litter.

The device may not be in pairing mode (white light not flashing)

Bluetooth may be turned off

The device is too far from the router

Please reset the device and try adding it again

You can connect the litter box to the Oneisall App in two ways: Bluetooth pairing or Manual device addition.

Method 1: Bluetooth Pairing (Recommended)

1.Press and hold the “Wi-Fi” button on the litter box.

2.Wait until the Wi-Fi indicator flashes white, indicating pairing mode.

3.Open the Oneisall App, tap the “+” button on the home page, and enable Bluetooth on your phone.

4.When the app finds nearby devices, select your litter box.

5.Choose your Wi-Fi network and enter the Wi-Fi password.

6.After the password is confirmed, the app will automatically start connecting.

7.Once added successfully, tap “Next” to rename the device and start using it.


Method 2: Manual Device Addition

1.Press and hold the “Wi-Fi” button on the litter box.

2.Make sure the Wi-Fi indicator is flashing white.

3.Open the Oneisall App, tap the “+” button, and enable Bluetooth.

4.On the device scanning page, tap the option to manually add a device.

5.Confirm the adapter is connected and powered on, then tap “Next”.

6.Select the detected litter box from the search results.

7.Choose your Wi-Fi network and enter the Wi-Fi password.

The app will enter connection mode automatically.

8.After the device is added, tap “Next” to rename it and begin using the device.

This litter box is suitable for cats that are at least 6 months old and weigh between 2.6 lb (1.2 kg) and 33 lb (15 kg).


⚠️ For safety reasons:
1. Cats under 6 months old or weighing less than 2.6 lb (1.2 kg) should not use this product
2.For pregnant cats or cats with special conditions, please use the manual cleaning mode
3.The litter box's weight-safety mechanism only activates for objects weighing more than 0.77 lb (350 g). Please keep pets lighter than 0.77 lb (350 g) away from the device to avoid safety risks.


If clean cat litter is being transferred into the waste bin, please check the following:

1.Too Much Litter in the Drum

Please check whether the litter exceeds the MAX line inside the drum.

If the litter level is above the MAX line, the extra litter may be pushed into the waste bin during the cleaning cycle.

Solution: Remove some litter and keep the litter level below the MAX line.

2. Check the litter guard type

Make sure the litter guard matches the type of cat litter you are using.

For small granular litter (e.g., mineral litter, Clumping clay cat litter (bentonite-based)), use the small-hole litter guard.

For long-shaped litter (e.g., tofu litter), use the large-hole litter guard.

3. Contact customer support if unsure

If you are not sure which litter guard you have, please contact our customer service team for assistance.

Using the wrong litter guard may cause clean litter to fall into the waste bin. After installing the correct litter guard, the problem should be resolved automatically.

If the litter box does not run or stops during operation, please try the following steps:

1. Check the power connections
Ensure the power adapter and the DC plug on the device are properly connected.
Reconnect and power on the device again.

2. Check the status indicator light.
If it is not functioning normally, please follow the troubleshooting guide for status indicator issues.

If the above steps do not resolve the issue, please provide a video and your Virtual ID when contacting our customer support team.

Possible Cause
Too much litter inside the drum may cause overload during operation, which can lead the device to stop and restart repeatedly.

What to Check?
Please check whether the amount of litter exceeds the MAX line inside the drum. Adding too much litter can increase resistance and affect normal operation.

Please try the following steps:
1.Check whether the litter level exceeds the MAX line inside the drum.
2.If there is too much litter, remove some litter until it is below the MAX line.
3.Restart the device by unplugging the power and plugging it back in.

In the APP, you may see the following message: “Device running resistance.” or an error code F1002. Please check whether the app shows any alerts indicating resistance during operation. Kindly share a screenshot with us so we can confirm.


If the Wi-Fi button is showing a constant red light, please try the following steps:

1. Check the Wi-Fi connection
Make sure your Wi-Fi network is active and working.

2. Check the device’s Wi-Fi signal
Ensure the litter box is within the Wi-Fi router’s coverage area.

3. Check the device status in the app
Open the Oneisall App and verify if the device is properly connected.


A constant red Wi-Fi light usually indicates network issues or device out of Wi-Fi range.
After correcting the issue, the red light should turn off automatically.

Still Not Working
Please provide a video of the device and a screenshot of the APP error for further assistance.


If your litter box cannot connect to Wi-Fi, please check the following steps:


Check Network and Device Status:

1.Check the power adapter
Make sure it is properly plugged in and the device is powered on.


2.Check your phone’s Bluetooth
Ensure Bluetooth is enabled on your smartphone.


3. Check your Wi-Fi network
Connect your phone to the 2.4GHz or 5GHz Wi-Fi network that you want the litter box to connect to.
(The device supports dual-band Wi-Fi.)


4.Check the device’s network status
Make sure the device is in network pairing mode.
The Wi-Fi button should be flashing white.



Router Issues (e.g., APP Error 3704 – IP Conflict / Too Many Devices Connected)
1. Try connecting the device via your phone’s hotspot to see if it works.
2. If it works with the hotspot, change your router password and try again.

Still Not Working
Please provide a video of the device and a screenshot of the APP error for further assistance.

Please check the following:


1.Ensure there is no debris between the base and the litter box. If there is, clean it out.


2.Check the infrared sensors at the front and back of the base.


3.If dirty, gently wipe the sensors with a clean, dry cotton cloth or cotton swab.

Red light constant usually indicates sensor blockage or debris.
After correcting the issue, the status light should turn off automatically.

If the above steps do not resolve the issue, please provide a video and your Virtual ID when contacting our customer support team.

Possible Cause 1: Radar Detection (Movement Detected)
The radar sensor has detected a cat or other movement near the device. This is normal behavior designed to protect pets during operation.

What Happens?
-The orange light stays on.
-If the litter box is running, it will pause for 5 seconds.
-If movement continues, the pause time will extend automatically.
-Once the area is clear for 5 seconds, the machine will resume operation.

What to Check?
1.Please ensure there are no people, cats, or any moving objects within 1 meter of the device.
2.Check the surrounding environment and keep the device at least 10 cm away from walls or large operating appliances.


Possible Cause 2: Weight Sensor Triggered
If no movement is detected within 1 meter, but the orange light stays on and the machine stops, the weight sensor may have detected a change inside the litter drum.

What to Check?
4.Make sure the litter box is placed on a flat, hard surface.
5.Ensure all four support legs are firmly touching the floor.
Note: Do not place the litter box on a litter mat, as this may affect the weight sensor.
6.Check that nothing is stuck under the base of the device.
Remove any objects under the base or support feet (including mats, cables, or carpets).
7.Check whether there are foreign objects inside the litter drum.
a. Temporary Weight Detection (Normal Behavior)
If the device briefly detects a weight increase of more than 200 g, but the weight is quickly removed, the machine will automatically resume operation after 5 seconds.
This may happen when:
-The filter screen shakes during operation
-A cat briefly places a paw on the edge of the litter box and then moves away
This is normal behavior and no action is required.
b. Continuous Weight Detected
If the device detects a continuous weight increase of more than 200 g during the leveling or cleaning process, the machine will pause and remain stopped for safety.
This may occur when:
-A cat enters the litter box during operation
-Litter is added while the device is running
Please check the litter box and ensure no pets or objects are inside.
8.After adding litter, make sure you pressed the “Level” button to recalibrate the weight.
9.If the device does not resume operation, you can press and hold the “Level” button for 3 seconds to reset the device.
10. If the issue still persists, please unplug the device for a few seconds and then plug it back in.

In the APP, you may see this message:
"Cleaning has been interrupted due to a weight change inside the drum. This may be caused by a cat entering, adding litter, or a foreign object falling inside. Please check the device, or press and hold the 'Level' button for 3 seconds to reset."

If the above steps do not resolve the issue, please provide a video and your Virtual ID when contacting our customer support team.

If all three button lights are blinking red, please check the following:

Make sure the following parts are properly installed in their correct positions:
-Left and right drive boxes
-Litter tray
-Stainless steel litter guard
-Litter pad
Make sure each part is properly installed and fully seated in the correct position. If anything is misaligned, please reinstall it securely.

If the issue still persists after proper assembly, please add some litter first (Pls do not go over the MAX line). Then press the “Level” button to smooth the litter surface, and press and hold the “Level” button for 3 seconds to recalibrate the weight sensor.

If the above steps do not resolve the issue, please provide a video and your Virtual ID when contacting our customer support team.

If the red light on the cleaning button is blinking, please try the following steps:

1. Check the waste bin installation
Make sure the waste bin is properly installed.
If not, remove it and reinstall it correctly.

2. Check the waste bin rails
Inspect the rails at the bottom of the main unit for any debris.
If there is any foreign object, clean it thoroughly and then reinstall the waste bin.

A blinking red light usually indicates the waste bin is not installed properly or something is blocking the rails.
After correcting the issue, the blinking should stop automatically.

If the above steps do not resolve the issue, please provide a video and your Virtual ID when contacting our customer support team.

If the red light on the cleaning button remains on（For Wi-Fi Model: App Falsely Reports Waste Bin as Full）, please check the following steps in order:

1. Check if the waste bin is full
If the waste bin is full, replace the trash bag and empty the bin.

2. Check the trash bag position
Make sure the trash bag is properly spread and flat, and that it is not blocking the infrared sensor.

3. Clean the infrared sensor
Use a clean, dry cotton cloth or cotton swab to gently wipe the infrared sensor surface located between the main base and the waste bin.

A red light usually indicates the waste bin is full or the infrared sensor is blocked. After correcting the issue, the indicator should turn off automatically.

If the above steps do not resolve the issue, please provide a video and your Virtual ID when contacting our customer support team.


Please follow these steps:


1.First, insert the right (fixed) side drive box into the slot on the base


2.Then adjust the left (movable) side drive box


3.Align it with the slot on the other side of the base and press it into place


4.Make sure both sides are securely attached

Please follow these steps:


1.Remove the right drive box


2.Place the litter box on the edge of the base
(Make sure there is certain weight so the unit can function properly)


3.Install the right drive box only


4.Keep the area still for about 5 seconds until the indicator light turns back to white


5.Press the Clean button — the right drive box will reset automatically


6.Reattach the right drive box to the litter box


7.Lift the whole litter box and align both drive boxes with the slots on the base to complete installation

The device may not be in pairing mode (white light not flashing)

Bluetooth may be turned off

The device is too far from the router

Please reset the device and try adding it again

Have more questions?

Email

Email

Contact Customer Service: support@oneisall.com

Distribution

Distribution

Wholesale: conniexi@oneisall.com

Phone

Phone

+1 (877) 522-8578

8:00 am - 5:00 pm PST Monday - Friday