Return & Refund Policy

How to Claim Your Warranty Easily?

1、Make sure your product is within the warranty period (2 years warranty).

2、Make sure you have a proof of purchase (the order number or screenshot of the order).

3、Before confirming the solution with our customer service, please save the product and do not dispose of it.

4、Contact our customer support team via

5、Once our customer support team has received your request, please follow the customer support team’s instructions to file a warranty claim or return the product.

Warranty Agreements

*30-Day Money Back Guarantee for Any Reason

Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment.

1、Returns must include the original packaging, all accessories, user manual, quick start guide, etc.

2、For non-quality related warranty claims, the buyer is responsible for shipping costs and ONEISALL refunds the cost of the product itself.

3、If the product does not meet the above requirements, we cannot process your return request.

We cannot process a refund request for non-quality issues for items that have expired this 30-day window.

*In order to quickly solve your problem, if you need to return the product within 30 days of delivery, please contact our customer service email at for assistance.

Covered by This Warranty

For ONEISALL products purchased from authorized retailers listed on the official website, if performance failure occurs during the warranty period under proper use, you can contact ONEISALL customer support to get warranty service.

Warranty Benefits

During the warranty period and subject to this warranty policy, ONEISALL will provide one of the following solutions to your problem, including:

1、A full or partial refund based on the actual situation.

2、Repair any defects in material or workmanship.

3、Replace with another product of equal value.

Special Note

ONEISALL reserves the right to determine if the product is defective.

If you return the product before contacting the ONEISALL customer support team and confirming if the product is returnable, we cannot process your refund request.

For products purchased directly from an authorized retailer other than the ONEISALL official website, contact the other platform for return and refund service.